WHAT IS IMMIX CS?Immix® CS is a software product that operates in your Central station and consolidates a wide range of different security products into one simple operator interface.Immix® CS is designed to help you deliver new video based services to your customers, build your recurring revenue and complement the investment you have made in your existing automation system.Its proven to increase dramatically the efficiency of central alarm monitoring stations offering next generation video monitoring services. “SureView is Securitas’ global technology partner for our Remote Guarding services and as we expand our offerings in the US market, in line with customer requests, we have looked to them to provide a managed services platform for our corporate customers. These latest developments allow us to provide additional technology and manpower solutions to the Protective Services industry. These services can range from basic alarm verification to interactive access control, and can be buffeted by the deployment of Mobile Guarding solutions.
We can also provide the option to outsource temporary monitoring or an entire security operation center (SOC) to our state-of-the-art facility in Charlotte. By combining this technology with the expertise of our Protective Services team we can now offer an end-to-end service that is more flexible and cost effective than ever before. Securitas USA, Greg Abbott, Vice President, Marketing and Training. “'We have been with Sureview since we began offering video monitoring services over ten years ago. In that time they have consistently exceeded our expectations and provided us with the tools needed to support a number of different customers using a wide range of video products. It is because of their high level of support and easy to use monitoring platform that we have been successful in growing our video monitoring business year over year' Acadian Monitoring Services: Brandon Nils, Director of Operations.
INTEGRATIONSImmix integrates with over 500 leading video, audio, alarm and GPS systems to deliver a single “pane of glass” user interface. This vast integration library allows your station to provide service across customers, supporting different devices from different manufacturers yet delivering a seamless service to your customer. We integrate with all these different devices and systems using our Immix API. This provides a standardization of functionality across disparate systems eliminating the high cost of developing, training and maintaining custom solutions. BLENDED SERVICESImmix connects to lots of different types of systems and devices, and the strength of Immix is its ability to mix the features and functions of these systems into one service delivery platform. For instance, you could create a remote guarding service for a parking garage where if a customer triggers an alarm for help with the ticket machine, Immix will receive and verify the customer via video.
The operator will then open an audio channel on the intercom to talk to the customer to understand the situation, opening the gate via another system. Everyday Immix customers create new and unique services based upon the flexibility of the platform.
EVERYTHING IS AUDITEDImmix records everything the operator saw, said and did while processing an event in Immix. This audit trail provides complete transparency for your operation, never again will you ask what did they see or do when they responded to an event. This audit trail can be shared securely with your customers, providing them the insight and confidence of the services you provide. This audit trail is available to be shared with back office systems, most commonly with your existing automation or reporting systems.
“Patriot has allowed us to compete in a very aggressive and competitive monitoring market since our inception almost two decades ago. This can be attributed to the stability of the programme and the quick efficient response from the 24-hour support team (which we very rarely if ever call upon). The innovative software is constantly being enhanced with new modules to keep up with the constantly evolving monitoring market and customer demands. This innovation is driven by the desire of the Patriot team to stay ahead in their field which in turn ensures we do likewise.”. 'After doing extensive research on all available software solutions, we chose Patriot mainly because of the excellent quality of professional and prompt service received right from the beginning and then all throughout the whole process of migrating from ADSW. From the planning to evaluation, through to the data migration, training, to final implementation and special requests development.
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While the competition were still trying to figure out protocols, Patriot had a trial system running in less than a week.' Patriot Systems alarm montioring and response software can run on a Windows PC, connect with all major alarm receivers and is cost effective solution for start up station or small monitoring stations.
Central Monitoring Software
With the flexible license system Patriot grows with your station allowing you to increase account limits and add additional modules to provide value added services to your users. Patriot Lite is used by resorts, gated communities, zoo's, government facilities, utility stations and many more small scale inhouse monitoring scenarios.